The purpose of this research work was to investigate how Software as a Service (SaaS) platform affects CRM system in CRM as a Service, by doing this, benefits and drawbacks of SaaS, which is collected from literature review and assumed to affect CRM Это и многое другое вы найдете в книге CRM: Software as a Service versus On-premise - benefits and drawbacks
CRM: Software as a Service versus On-premise - benefits and drawbacks
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