Interviews for customer focused positions are unique, and they can be tough. Most applicants fly by the seat of their pants and don"t have a clue what is involved or what they will be asked. The whole point of this book is to give you knowledge - Это и многое другое вы найдете в книге Interview Mastery Customer Service (Carrie Loren)
Interview Mastery Customer Service Carrie Loren
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