Excerpt from The Book of Business, Vol. 2
Edward A. Filene is known as the most scientific retail merchant in the country, and he has probably given more attention to the management of business on scientifically economic lines than any other man.
He is the President of William Filene Sons Company of Boston, which is the largest specialty store in the United States. He was born in Boston, was graduated from the grammar and high schools of Boston and Lynn, and with his brother, A. Lincoln Filene, started a small shop in Lynn. Later they moved to Boston and laid the foundation of the present great establishment.
The outstanding feature of Mr. Filene's work in retail merchandising has been first the formulation and then the putting into practice of definite merchandising principles, the store's plans of operation being commonly laid to cover one or two years ahead and in some departments even more than that. Recognizing that one cannot carry out the best of policies without the best of assistance, Mr. Filene and his brother, together with the Filene employees, worked out the Filene cooperative plan, which is a system in which the employees have an active part in the management of the store and through a body called the "arbitration committee" settle most of their own questions of compensation and complaint.
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