Nobody is immune from conflict. Dissension between individuals is inevitable and inescapable. This book"s total focus is on that type of conflict. It"s designed to be a how-to, self-help resource for improving one"s conflict-handling skills. The book"s principal purpose is to demonstrate that interpersonal conflict-properly dealt with and resolved-can actually improve and strengthen, not weaken relationships. This objective is addressed by a factual analysis that explores the roots, results, resolution, and ramifications of interpersonal conflict. Understanding these elements of the conflict problem can substantially improve one"s effectiveness in handling friction with others. Это и многое другое вы найдете в книге Taming One-on-One Conflict (William E Steckman)