Книги автора «Leonard A. Schlesinger»

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger)

Just Start: Take Action, Embrace Uncertainty, Create the Future (Leonard A. Schlesinger,Charles F. Kiefer)