Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a process" approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
Selection, appointment and induction
Training andmanagement development
Labour turnover
Employee relations and employment law
Managing people and customer care
Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples Это и многое другое вы найдете в книге Human Resource Management in the Hospitality Industry, Eighth Edition : An Introductory Guide (Michael J Boella)