With the use of non-technical language it enables readers to understand the underlying dynamics of cost in order to facilitate effective decisions regarding products and services, workflows, capital investments and day-to-day monitoring of their business. Combining customer"s needs and reactions with the financial awareness of a company"s strengths and weaknesses, it ties into all current, major business concerns, including environmental awareness and international competitiveness. Features case studies,checklists and self-assessment techniques that will aid readers in initiating a total cost management program. Это и многое другое вы найдете в книге The Ernst & Young Guide to Total Cost Management (Michael R. Ostrenga, Terrence R. Ozan, Robert D. McIlhattan, Marcus D. Harwood)