The One Minute Apology: A Powerful Way to Make Things Better Ken Blanchard, Margret McBride

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept Это и многое другое вы найдете в книге The One Minute Apology: A Powerful Way to Make Things Better (Ken Blanchard, Margret McBride)