Critical SHIFT: The Future of Quality in Organizational Performance Lori L. Silverman, Annabeth L. Propst

In-depth interviews with over 50 top business leaders and quality professionals identify the five overarching trends impacting today"s practice of quality improvement. Real-world applications and advice, along with the author"s innovative Starburst model, then allow the reader to integrate quality initiatives into a simple, cohesive framework. Это и многое другое вы найдете в книге Critical SHIFT: The Future of Quality in Organizational Performance (Lori L. Silverman, Annabeth L. Propst)