Quality Without Tears: The Art of Hassle-Free Management Philip B. Crosby

The author"s objective is to show managers how to build quality into all aspects of a company"s operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. Real situation and amusing fictional case histories are used to demonstrate that problems of quality and hassle are caused by management action. Это и многое другое вы найдете в книге Quality Without Tears: The Art of Hassle-Free Management (Philip B. Crosby)