Customer Service: "What About Me?" Donna Marie

"What About Me?" is a support manual for employees in any Customer Service industry. It offers tips and ideas for handling difficult customer traits and provides scenarios from ten different industries. It is written with the slant that the customer is not always right, but everyone wants to leave an encounter feeling good. Это и многое другое вы найдете в книге Customer Service: "What About Me?" (Donna Marie)