The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change David Cottrell, Ilayne J. Geller

Managers spend an estimated 50 percent of their time dealing with conflict, which is also one of an organization s largest expenses. This book will help your management team approach conflicts as opportunities to produce positive outcomes for your team. The strategies in this book work! They provide a structure for handling conflict and information about what to do when the unexpected happens. The Manager s Conflict Resolution Handbook should be required reading for every manager on your team! Это и многое другое вы найдете в книге The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change (Ilayne J. Geller, David Cottrell)