Excerpt from Personnel Relations in Industry
The years of war and readjustment have brought a new conception of the "labor problem" in nearly all industrial nations. Old theories of repression, on one side, and doctrines of sudden millennial conquest, upon the other, are giving way before a clearer realization of facts. The change is due in part to a multitude of enlightening experiences with the actual adjustment of complicated industrial situations; but not less to the definite study of processes and relations within the field of industry itself, and to rapid developments in the allied fields of psychology, sociology, economics, and industrial hygiene. The new interest in industrial relations has developed already an extensive literature. It is less concerned than that of earlier times with dreams and hopes, or with contending industrial theories, and more with records of actual human contact, in shop, mill, mine, factory, and store, and with experiments in adjusting human relations.
Multitudes of facts available for study are already being classified, and where continuous sequences of reactions have appeared, scientific laws have been laid bare. That these laws should be put to everyday use in order to eliminate the waste of "trial and error" is most important.
The present book aims to further the process of classification by pointing out some of the scientific laws which have actually been brought to light. Only the general principles which under careful scrutiny seemed reliable - when dealing with such changing quantities as human beings - have been noted. No effort has been made to refer to every individual instance of the tendencies and principles discussed, as such illustrations may be found in great variety in other books.
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